Dear Mr. Zuckerberg,
How would you feel if your brother dies and Facebook still sends reminders of his birthday? Or you would see his unknowing social media pals congratulating him a year after his dead? Isn't that slightly macabre thought?
It is. And this is exactly what is happening to me. A year ago I contacted to Facebook' support services and wished that my late brother's account would be changed to a memorial account. My brother passed 364 days ago, just four days after his dead. I can assure you it was not an easy bite to get a birthday reminder four days after his death. And the same thing will happen now on Sunday.
During the past 364 days I have send dozens of support request for your "inform in the late Facebook user" form and I have not received any reply from you. Automatic pop up window promises me that you'll customer service will contact me soon by email. But how soon is your soon? Is a year soon? Not for someone who has desperately and repeatedly tried to change his late relatives account to a memorial stage. And yes, I have checked also my spam folder too.
So, on next Sunday there will be a birthday reminder in my wall. It's not a amusing idea at all. I would like to hear your opinion whether you consider a year's response time as a reasonable in a matter like this? It would be very interesting to know.
Yours Sincerely,
Jarmo Röksä
PS. I wrote about this in Finnish in the 2nd Feb, 2013.
Dear reader of this open letter. I would appreciate if you shared this forwards. Changes that it might reach a right person would be better in that way. Thanks.
How would you feel if your brother dies and Facebook still sends reminders of his birthday? Or you would see his unknowing social media pals congratulating him a year after his dead? Isn't that slightly macabre thought?
It is. And this is exactly what is happening to me. A year ago I contacted to Facebook' support services and wished that my late brother's account would be changed to a memorial account. My brother passed 364 days ago, just four days after his dead. I can assure you it was not an easy bite to get a birthday reminder four days after his death. And the same thing will happen now on Sunday.
During the past 364 days I have send dozens of support request for your "inform in the late Facebook user" form and I have not received any reply from you. Automatic pop up window promises me that you'll customer service will contact me soon by email. But how soon is your soon? Is a year soon? Not for someone who has desperately and repeatedly tried to change his late relatives account to a memorial stage. And yes, I have checked also my spam folder too.
So, on next Sunday there will be a birthday reminder in my wall. It's not a amusing idea at all. I would like to hear your opinion whether you consider a year's response time as a reasonable in a matter like this? It would be very interesting to know.
Yours Sincerely,
Jarmo Röksä
PS. I wrote about this in Finnish in the 2nd Feb, 2013.
Dear reader of this open letter. I would appreciate if you shared this forwards. Changes that it might reach a right person would be better in that way. Thanks.
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| The writer dressed up to the funeral a year ago. |
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